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ERP Systems Administrator (IFS)

Cambridge, UK

Job Type

W2

About the Role

The IFS ERP System Administrator serves as a subject matter expert and will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system.  This individual will provide functional and technical advice and support to end-users. 

The IFS ERP System Administrator will apply analytical, communication, and problem-solving skills to help identify, communicate, and resolve issues. In addition, this individual will also be responsible for identifying and implementing system improvements to optimize performance and uptime in a manner consistent with organizational goals, industry best practices, and regulatory requirements (e.g. FDA, ICH). 

Requirements

  • Serves as primary Subject Matter Expert (SME) for the IFS ERP system

  • Works closely with vendors, contractors, and development teams to resolve certain issues that cannot be resolved in-house

  • Establishes and maintains effective working relationships with end users and suppliers

  • Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality

  • Develops and maintains a knowledge base of best practices for end users

  • Authors and maintains the user manual for staff

  • Ensures strict adherence to software licensing rules and maintains careful records

  • Responds promptly to end user and management needs and meets all SLAs

  • Talks staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

  • Analyzes software application issues and determines effective course of action to improve operational functionality

  • Participates in after-hours support during evenings and weekends as needed

  • Leads the evaluation, testing, and implementation of new modules and upgraded software

  • Interfaces with the software vendors for any application bug resolution or application maintenance issues

  • Participates in disaster recovery planning and testing

  • Tests and evaluates new product features from the supplier

  • Participates in routine meetings related to the ERP system and core IT Operational systems

  • Proactively anticipates issues and makes recommendations

  • Carries out any other duties that are reasonably requested

  • Operates to the highest ethical and moral standards.

  • Complies with company policies and procedures.

  • Communicates effectively with clients, supervisors, colleagues, and staff.

  • Participates effectively as a team player in all aspects of the business.

  • Adheres to quality standards set by company regulations and policies, procedures, and mission.

  • Performs other duties as assigned.


Requirements

At least three (3) years of experience in a similar role

At least two (2) years of experience using the ERP system from IFS

Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines

Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities

Experience in customer service

Working knowledge of GCP, cGMP and/or ICH guidelines

About the Company

IFS Customer

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